Your privacy matters to us. This Privacy Policy explains what personal data ace bet collects, how we use it, and what rights you have as a player in the Philippines. We keep things straightforward so you always know exactly where you stand.
Last updated: June 2025 · Applies to all registered players in the Philippines.
When you register and use the ace bet platform, we collect the personal information needed to operate your account and comply with applicable Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically when you access the platform. We may also collect communications you send to our support team, including emails and chat transcripts. All data collection is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for legal compliance and account security.
The personal data we collect is used to create and manage your player account, process deposits and withdrawals in Philippine pesos, verify your identity, and deliver the gaming services you have signed up for. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies. Technical and behavioural data helps us maintain platform security, detect fraudulent activity, and improve the overall user experience for players across the Philippines. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you individually. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never sold to third-party advertisers or marketing companies.
ace bet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law or in response to a valid legal request. In the event of a business restructuring or transfer of ownership, your data may be transferred to the new entity, and you will be notified of any such change in advance. We will never share your data with any party in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
We take the security of your personal data seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. Sensitive data such as payment information is encrypted in transit using industry-standard TLS protocols, and stored data is protected using appropriate encryption and access controls. Our systems are monitored continuously for suspicious activity, and our team conducts regular security reviews to identify and address potential vulnerabilities. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable legal requirements. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to contact us immediately at [email protected] if you suspect any unauthorised access to your account.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum period as required by applicable anti-money laundering and gaming regulations, even after your account has been closed. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and platform improvement purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request the deletion of your account and personal data, we will process your request promptly, subject to any legal obligations that require us to retain certain records. You may contact our support team at [email protected] to request information about the specific retention periods that apply to your data.
As a registered player in the Philippines, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal data and to receive a copy of the information we hold in a clear and readable format. You may also request that we correct any inaccurate or incomplete data, or that we delete your data where it is no longer necessary for the purposes for which it was collected. You have the right to object to certain types of data processing, including direct marketing, and to request that we restrict the processing of your data in specific circumstances. If you wish to exercise any of these rights, please contact our support team by email at [email protected] with your request and we will respond within a reasonable timeframe. We are committed to handling all data rights requests fairly, transparently, and in accordance with applicable Philippine data protection law. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
The ace bet platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience for players. Essential cookies are required for the platform to operate correctly and cannot be disabled — these include session management cookies that keep you logged in and security cookies that help protect your account. We also use analytical cookies to understand how players interact with the platform, which helps us identify areas for improvement and optimise the user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. By continuing to use the ace bet platform, you consent to the use of cookies as described in this policy. For more detailed information about the specific cookies we use and their purposes, please contact our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ace bet handles your personal data, please reach out to our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and will work with you to resolve any concerns as quickly as possible. This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes to this policy, we will notify registered players by email or through a prominent notice on the platform. The date at the top of this page indicates when the policy was last revised, and we encourage you to review it periodically. Continued use of the ace bet platform after any updates to this policy constitutes your acceptance of the revised terms. For a full overview of your rights and responsibilities as a player, please also review our Terms and Conditions and Responsible Gaming pages.
A quick summary of the key points covered in this Privacy Policy.
Your personal information is encrypted in transit and stored securely with access controls and continuous monitoring.
We do not sell, rent, or trade your data to advertisers or any third party for commercial gain — ever.
Request access, corrections, or deletion of your data at any time by contacting [email protected].
All data practices follow applicable Philippine data protection laws and gaming regulatory requirements.
If you have any questions about how your data is handled, our support team is available at [email protected]. If you are happy with what you have read and want to get started, creating an account on ace bet takes just a few minutes — no app download required, fully mobile-friendly, and all transactions in Philippine pesos. Check out our FAQ page for answers to common questions before you sign up.